Search Quality: Doing What’s Best For Jobseekers

Indeed employee evaluates quality of systems.

Indeed was founded on a simple idea: we help people find jobs. To deliver on that promise, we provide jobseekers with the most comprehensive and relevant search results. If a job is available, we want to make sure it can be found quickly and easily. We work to ensure that jobseekers find unique, high-quality jobs that are as close to the original hiring source as possible.

Inside the Search Quality Team

Over 16 million jobs are on Indeed globally at any given time, and we are continually evaluating the quality of those postings.  We have an entire team dedicated to delivering quality search results for our jobseekers. For years, we’ve been focused on this topic and continue to invest in search quality.

Indeed’s Search Quality team makes decisions independent of any existing business relationships, much like how newspapers divide decision making between editorial and sales units. The needs of the jobseeker are the team’s only criteria when making a decision about job postings. We find that employers benefit when we focus on what’s best for jobseekers, as they’re able to find the most relevant candidates for their open positions.

Our Search Quality team relies on several key jobseeker satisfaction metrics, including: how likely jobseekers are to come back to the site, how many searches they perform, how many good job listings they find, how many applications they submit and how many hires are made. We continue to see a steady increase in all of these metrics as a result of our search quality activities.

Our Evaluation Criteria

So how does the Search Quality team prioritise search results? Here are some of the general guidelines for the display of organic job listings:

  • The job is a job. Listings that are not jobs — advertisements, training courses, franchise opportunities and fraudulent listings — are not allowed on Indeed and will be removed if discovered.
  • The job isn’t reposted. When a job is repeatedly deleted and then reposted, it provides a negative experience for jobseekers.
  • The job is easy to apply to. Job listings that require registration, application, signing or training fees add unnecessary steps for jobseekers. These jobs will be removed from Indeed. In general, the application process should be simple and easy to understand for all people.
  • The job posting includes important and accurate information pertaining to the job. The job listing includes the location, company name, job title and an adequate job description.
  • The job is unique. We believe the jobseeker deserves to view the best version of a job. Duplicate listings, among multiple sources or within a single source, are not accepted or will be removed.

For jobseekers, it’s confusing to see multiple versions of the same job from different sources. While it’s not unusual for employers to send the same job to multiple sites, including career sites, job distributors, job boards, association websites, and even recruitment agency sites, it’s our job at Indeed to filter out duplicates and highlight the single source that provides the best jobseeker experience. When choosing amongst multiple options, we look at the simplicity of the apply process, traffic metrics, and mobile device usability, among many other factors.

In addition, we take the subject of fraudulent listings very seriously. We make every effort to identify job postings that ask jobseekers to pay to apply, ask for sensitive personal information, or contain other indicators of fraudulent activity, and when we find them, they are blocked and removed from our search results. We believe strongly in protecting the trust of jobseekers, and we will endeavour to act swiftly and decisively to remove fraudulent sources from Indeed and to prevent them from returning.

We continually invest in search quality, all for the goal of delivering the best possible search experience for our jobseekers. We are committed to improving the quality of our results further and ensuring that Indeed continues to be the world’s best job-search engine.

Andrew Hudson, CTO